Understanding how the pandemic affects their businesses, and ways we can help
This month we asked Greek food establishments in Astoria, Queens to complete a brief online survey. The goal was to help let the community know how they’re doing, and the best ways to support their businesses during this challenging period.
The participating establishments included Greek restaurants, bakeries, cafés, and food carts, all of whom were (and are!) open for takeout and delivery.
Call it in, like the good ol’ pre-app days
When proprietors were asked about the best method(s) for ordering their food, calling directly was the overwhelming preference.
By customers calling directly, the food establishment can avoid the fees charged by food delivery apps that eat away their profit margins. Recently The New York Times wrote about the hot topic in greater detail.
“Even as apps like Grubhub have cast themselves as economic saviors for restaurants in the pandemic, their fees have become an increasing source of difficulty for the establishments.”
– The New York Times
A couple restaurant owners also noted when customers call it creates a dialogue enabling the customer to ask questions, or make special requests (Ex. extra tzatziki!), which sometimes get missed or fail to successfully send via the delivery apps.
HOW THE COMMUNITY CAN HELP: Call one of the delicious establishments on GreekFoodAstoria.com, and place an order for some mouth-watering, authentic Greek cuisine today.
Top 3 most popular takeout items during the pandemic
- Spinach Pie (Their recipe has been passed down through generations.)
- Freddo Espresso
Christos Steak House
- 24 ounce 21-Day Dry Aged Ribeye
- Lobster Mashed Potatoes
- Black Label Burger
- Gyro Platter
- Cheeseburger Deluxe
- Souvlaki Sandwich
Koroni Souvlaki and Grill
- Combo of 2 Meats Platter
- Mix Grill for 2
- Family Chicken Special
- Nutella Strawberry & Oreo Crepe
- Fresh Fruit Smoothies
- Spanakopita Spiral
- Greek Salad
- Club Sandwich
- Family Special
- Chicken Platter
- Pork Pita Sandwich
- Lamb Fricase
- Seafood Platter
- Whole Fish
- Greek/Green Salad
HOW THE COMMUNITY CAN HELP: Place an order and try their specialties. They are the most popular menu items for good reason!
How takeout and delivery orders have changed during the pandemic
To accommodate customer requests, and better feed a shift in the community’s needs, many businesses have made adjustments to their menus.
One example includes requests for more family-sized meals.
“We added the Family Special to accommodate feeding the entire family which has become a popular lunch and dinner item.”
– Souvlaki Lady
Another example includes an uptick in more healthy orders.
“Orders are more healthy, so we’ve added more menu choices like new smoothies.”
– La Barista
While some establishments have been able to offer larger “family meals,” the declines in volumes and revenue have been particularly apparent for some establishments that offer more snack-style and smaller bite menu items. “Orders tend to be smaller…Extra items, like appetizers and drinks, are not ordered as often,” reported Panagis Travlos of Koroni Souvlaki and Grill.
Cafe Boulis owner, Panagiotis “Pek” Peikidis, typically relies on the morning coffee crowd for a significant portion of his business. “Many customers that used to come in before work for coffee aren’t traveling to work, or were laid off,” remarked Peikidis.
HOW THE COMMUNITY CAN HELP: Sweeten your morning by treating yourself and a friend to coffees and tasty Greek breakfasts or desserts (loukoumades!). In the afternoon, satisfy your bellies with souvlaki sandwiches and cheese pies. And when evening comes, roll yourselves to the dinner table to enjoy a family-style meal prepared by one of the neighborhood’s delicious Greek businesses.
Astoria’s Greek food establishments want you to know…
“We are all in this together. Our community is amazing and we will all get through this together.”
– Souvlaki Lady
“We will make whatever modifications necessary during this challenging period to deliver the same quality and service while keeping us all safe. We appreciate our customers’ support more than ever during this challenging time.”
– Taverna Kyclades
“Even though there’s a pandemic, Stamatis is here for you.”
“May god be with us!”
– Telly’s Taverna
“Times are difficult, challenging, and uncertain, but we will try to continue to serve you as best we can and for as long as we can. We are all in this together.”
– Koroni Souvlaki and Grill
“Don’t worry. Have faith in God. Things will work out.”
– Gyro Uno
“Have patience. Things will get better. I think humanity will get back together.”
– Cafe Boulis
“Stay safe. We’re in this together. Add a lot of vitamins and fresh juices to your diet.”
– La Barista
“We’re thankful for your consistency, and appreciate your efforts to keep us going.”
– Neptune Diner
“We are still here to serve you a great meal.”
– Christos Steak House
“Stay safe and hope to see you all soon.”